Visitors service

ADMISSION AND TICKET COUNTERS
At the ticket counter you will find information in Italian and English about
- fares ok tickets, videoguides and audioguides;
- information and MIC Card rates;
- categories of those admitted with reduced or free admission;
- access conditions;
- notification of any inefficiencies.

ACCESSIBILITY
Although the historical character of the buildings prevents, in some cases, the total removal of architectural barriers, museums work to ensure access to their historical and artistic heritage by the widest possible public.
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CLOAKROOM
The wardrobe service is free of charge, included in the ticket price, and is self-managed.
For reasons of protection of the works of art, the staff may request that bulky bags, backpacks, umbrellas and other potentially harmful objects be left in the cloakroom.
Objects left in the self-service cloakroom must be collected before the museums close.

BUGGIES
The use of a baby pram is admitted inside the museum.

EDUCATIONAL AND GUIDED TOURS
A guided tour service is available in several languages, for a fee and by prior arrangement, with a choice of museum and/or exhibition route. For information and reservations: 060608 daily from 9.00 to 19.00
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ROOM ASSISTANCE
Room assistants give information about the museum's itineraries, services and events to visitors, also in English, and monitor compliance with rules of behaviour. At museum sites, constant and direct supervision and control of the collections is ensured, also during exhibitions, concerts, conferences and other cultural activities.

BOOKSHOP
In order to provide the museum with guides in different languages and in several formats, the bookshop offers a wide range of books, from tourist guides of Rome to specific texts on Greek and Roman history, books on art, architecture, mythology, costume, as well as various objects related to the museum and a large selection of books and games for children. Museum guides and catalogues can be purchased online. 
The bookshops also offer a selection of objects inspired by the Museums' collections.
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CAFETERIA
In Piazzale Caffarelli, 4, with external access from the Campidoglio steps, is the Caffarelli Terrace which houses the Cafeteria. In addition to the bar and refreshment service, it is possible to organise receptions, meetings and conventions, which can be combined, on request, with the special opening of the Museums.
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SERVICE CHARTER
The Service Charter contains the basic principles, the description of the services provided by the Network, the list of the Museums with the main information (address, website, telephone, opening hours, ticket prices, services provided by the museum, access for disabled people), the role of the Managing Company and the index matrix for the validation of the standards.
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DOCUMENTATION CENTER
In order to:
- search the records
- ask for photographic reproductions
- ask for an authorisation to reproduce images on any kind of media and for any use
Submit a request to the following address complete with all your personal data, and specifying the details of the work in subject and the reason for the request:
Direzione dei Musei Capitolini
Via delle Tre Pile 1
00186 ROME

PHOTOGRAPHY AND VIDEO
It is permitted to take photos and videos of the works (excluding those on display in temporary exhibitions) for personal and studio use, without the use of tripods, selfie sticks or additional lights.
In case of photo and video shooting of a professional nature, for profit or for dissemination purposes, it is necessary to request permission from the Sovrintendenza Capitolina at the link www.comune.roma.it/web/it/scheda-servizi.page?contentId=INF92288&stem=auto_riprese_cine_e_foto
For info https://sovraintendenzaroma.it/servizi_al_cittadino/fotoriproduzioni_di_opere_d_arte_dei_musei

REQUEST FOR PERMISSION TO DRAW IN THE MUSEUM
In order to draw inside the Museum, it is necessary to request authorisation from the management, using the appropriate form, filled in in all its parts.
The request, addressed to the attention of Director, must be received at least 48 hours in advance.

It can be delivered directly to the museum ticket office or sent
- by mail: Direzione Musei Capitolini - Via delle Tre Pile n. 1 - 00186 ROMA
- by e-mail: segreteria.museicapitolini@comune.roma.it 

The concession is free of charge (Codice dei Beni Culturali articles 107 paragraph 1; 108 paragraphs 1 and 3; article 109 paragraph 1b), but does not exempt from the payment of the entrance fee, if due.
Authorisation to draw is restricted to the days and works explicitly requested, within the museum's opening hours.
The use of an easel, if necessary, must be specified in the request.
Drawing activities inside the museum must be carried out in accordance with the instructions of the caretaker so as not to obstruct other visitors.
Download the form

INSIDE THE MUSEUM IS FORBIDDEN:
- carry bulky bags or backpacks;
- enter with umbrellas;
- bring in pets, except for small dogs in carriers;
- consume food and drink;
- smoking.